FAQ

Orders cannot be modified after placement. If you need to cancel, please contact us immediately. Once an order is processed and shipped, it cannot be cancelled.

We accept major credit cards (Visa, MasterCard, American Express) and other secure payment methods. Your payment information is processed securely through trusted third-party payment processors.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order using this number on the carrier’s website.

We accept returns within [number of days, e.g., 30 days] from the date of purchase. Items must be unused, in their original packaging, and in the same condition as received. Please contact our Customer Service team to initiate a return.

Contact our Customer Service team at [customer service email] within the specified time frame. Provide your order number and a detailed reason for the return or exchange. Our team will guide you through the process.

Yes, personalised or customised items, used or damaged items, and clearance or sale items are non-returnable.

Refunds are processed once we receive and inspect the returned items. Please allow 7-10 Working days for the refund to be credited to your original payment method. Shipping costs are non-refundable.

Contact our Customer Service team immediately. We will provide instructions for returning the item and offer a replacement or refund, including return shipping costs.

You can reach our Customer Service team at [customer service email]. We are here to assist you with any questions or concerns.

We currently ship Internationally by charging for the shipment costs. Please check our shipping information for details.

Yes, we take the security of your information seriously. Your personal and payment details are processed securely through industry-standard encryption methods.